Key Actions by:

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Standard 17: Managing human resource transitions responsibly during project close-out.

Ensure continuity of adequate, qualified staff throughout close-out to fulfill commitments to all stakeholders.

Phase:

Category:

Human resource management

Key Action 1	Encourage retention of key project staff until the end of the project period.
Who	Project manager/chief of party; head of programming; human resources staff; country representative and senior management team; deputy regional director for program quality or management quality
When	For multi-year projects: Ongoing during the close-out period, with a more intensive focus in the final 6 months before the project end date. For projects of 12 months or less: Ongoing, with a more intensive retention focus from at least 3 months before the project end date.

Key Action 2	Closely monitor close-out staffing plans and work with project staff to manage their separation from or transition within CRS.
Who	Project manager or chief of party; Head of programming; head of operations; human resources staff; country representative and senior management team
When	For multi-year projects: After development of project close-out staffing plans, with more intensive monitoring of plans beginning 6 months before the project end date. For projects of 12 months or less: After development of project close-out staffing plans, with more intensive monitoring beginning 3 months before the project end date.

Key Action 3	Monitor staff resignation or transitions towards the end of the project, and arrange coverage as necessary.
Who	Project manager or chief of party; Head of programming; head of operations; country representative and senior management team; human resources staff; deputy regional directors for program quality and/or management quality as needed
When	Throughout project close-out, particularly in the final months.

Key Action 4	Support partners to implement their close-out staffing plans.
Who	Project manager or chief of party; partner leadership; CRS human resources staff; country program or regional partnership specialists; country representative and senior management team members
When	For multi-year projects: Beginning 6-12 months before project end date, depending on project duration and complexity. For projects of 12 months or less: Beginning at least 3 months before project end date.